Bose Wave SoundTouch User Manual download pdf (Page 25)

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Maintaining Your Wave

SoundTouch™ Music System

Troubleshooting

Problem What to do

System does not function • Make sure the power cord is fully plugged into a live AC (mains) power outlet.

• Unplug the power cord from the AC wall outlet for 10 seconds and then reconnect it; this will reset the

system.

• Tap the touch pad on the top of the system to see if the system turns on (page 11).

Unable to complete

SoundTouch™ setup

• Ensure the SoundTouch

pedestal is plugged into the Bose link connector and power is on.

• Ensure network name and password are correct.

• Ensure network service is available and that the Wave

SoundTouch™ music system and computer are on

the same network.

• Move the Wave

SoundTouch™ music system closer to the wireless router.

• Stop other audio or video streaming on your network.

• Close the SoundTouch™ app, disconnect the USB cable and restart the setup process. Refer to "Adding

the system to your Wi-Fi

network" on page 9.

Intermittent or no audio from

SoundTouch™

• Move the Wave

SoundTouch™ music system away from possible interference, such as microwave ovens

or cordless phones.

• Stop other audio or video streaming on your network.

• Ensure the SoundTouch

pedestal is plugged into the Bose link connector and connected to the same

network as the computer.

• Ensure the system volume is not muted or too low.

• Unplug the power cord; reconnect after one minute.

Unable to hear AirPlay • Ensure the system and AirPlay device are connected to the same network.

• Ensure the AirPlay device is playing.

• On the AirPlay device, check that the Wave system is selected as the output speaker.

• Increase the volume of the AirPlay device.

No sound • Turn the volume up.

• Press the Mute button

• Eject the CD and reload it.

• Press the SoundTouch/AUX button to listen to SoundTouch™.

Make sure the SoundTouch™ pedestal is connected to your Wi-Fi

network.

• Press the SoundTouch/AUX button to listen to an external source connected to the AUX IN.

Make sure the external source is turned on and the volume on the external source is turned up.

• Disconnect headphones from the system (connecting headphones mutes the speakers).

Poor sound quality • If listening to an AM or FM source, try turning the Talk Radio mode on or off (page 14).

• If listening to an external AUX source, make sure you are using a stereo cable and that it is fully inserted.

Remote control is

inconsistent or does

not work

• Operate the remote control closer to the unit.

• Check that the remote control battery is installed with positive (+) polarity facing up.

• Replace the remote control battery.

• Check for interference from ﬂuorescent room lighting, sunlight, or dust or dirt on lens.

• Try the unit in a different location.

AM reception is weak • Turn the system slightly one way and then the other to change the direction of the internal AM antenna.

• Move the unit farther from a TV, refrigerator, halogen lamps, dimmer switches, or other electronic

equipment that generates electrical noise.

• If neither suggestion works, you may be in an area of weak AM signal coverage.

FM reception is weak • Extend the power cord as much as possible. The power cord acts as an FM antenna. See page 8.

• See "Using an external antenna" on page 21.

CD does not play • Check that the CD source is selected or press CD. The CD icon should appear on the display.

• Check that the CD was loaded label-side up.

• Check that the disc surface is clean, If not, try cleaning it.

• Check that an audio CD was loaded, not a DVD.

• Try another disc.

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Bose Wave SoundTouch User Manual Page 25

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