Bose Personalized Amplification System Operations Instructions download pdf (Page 22)

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Troubleshooting

If you experience problems while using this product, try the following solutions. If you still

can’t solve the problem, please call the Bose

Live Music Product and Technical Support

Team direct at 877-335-2673 to arrange for service.

Recommended troubleshooting tools:

• Portable voltmeter • B1 bass module 4-wire cable (blue)

• Cable tester • Spare T15AH fuses

• AC outlet tester • Spare AC power cord

• XLR and ¼-inch phone plug cables

Problem What to do

System is plugged in,

power switch is on, but

power LED is off

• Make sure you have power at the AC outlet. Try operating a lamp or other equipment

from the same AC outlet or test the outlet using an AC outlet tester.

• Make sure the PS1 power stand’s power cord plug is fully inserted into the AC outlet.

• Check the line fuse on the PS1 power stand.

Power LED is on (green),

but no sound

• Make sure volume control is turned up on your instrument.

• Make sure the applicable level control is turned up (Trim, or Channel 3/4 Level on the

PS1 power stand; CH 1/2 LEVEL and MASTER level on the R1 remote control).

• Make sure your instrument is plugged into the Channel 1/2 Input or Channel 3/4 Input

jack.

• Connect your instrument to the PS1 power stand using a different cable.

• Plug your instrument into a different amplifier to make sure the instrument is working.

Power LED is red while the

PS1 power stand is on

• Please call Bose Live Music Customer Support at (877) 335-2673 for assistance.

House circuit breaker

keeps tripping

• If you have more than one PS1 power stand plugged into the same AC circuit, stagger

the turn-on times. Each PS1 power stand has an inrush current of about 32 amps when

turned on.

• If you have more than three PS1 power stands plugged into a single 15 amp circuit,

move some systems to another AC circuit. Each PS1 power stand can draw 5 amps or

more when playing at high volumes for long periods of time.

With nothing plugged into

the audio input or output

connectors on the rear

panel of the PS1 power

stand, a slight hum or buzz

is heard from the L1 or B1

• Using an AC outlet tester, test the AC outlet that the PS1 power stand is plugged into

for reversed or open (hot, neutral, and/or ground) contacts.

• If using an extension cord, make sure that the cord is also tested as above.

B1 bass module is plugged

in, but no bass audio is

heard

• Make sure you are using the (blue) B1 bass module 4-wire cable included with the B1

bass module.

• Make sure that the B1 bass module cable is plugged into the B1 Bass Module (Amp 3

OUT) jack on the PS1 power stand.

• Try a different 4-wire cable.

• Check that the B1 bass module cable connectors are fully engaged in the jacks.

• If available, try a different B1 bass module.

B1 bass module sounds

out of balance with the

system

• Make sure you are using the (blue) B1 bass module 4-wire cable included with the B1

bass module package.

• Make sure that the B1 bass module grille is facing forward toward the musicians and

audience.

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Bose Personalized Amplification System Operations Instructions Page 22

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