Bose FREESPACE 4400 Specifications download pdf (Page 63)

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8.0 FreeSpace

4400 System Troubleshooting

8.4.5 Auto Volume does not calibrate

Auto Volume calibration may fail if the process cannot obtain an

adequate source level. This may be due to:

• Loudspeakers are tapped too high

• Maximum output gain is less than -20 dB

• Source is not operating

• Source level is too low

Calibration could also fail if the calculated loop gain is not within

required limits. This may be due to:

• Broken microphone cable

• Loudspeakers are not connected

• Sensing microphone is not connected, or is connected to the

wrong zone

8.5 Customer support

8.5.1 Technical assistance

If you need further technical assistance, contact your local Bose

representative, or visit pro.Bose.com.

8.5.2 Reporting software bugs and issues

Please email any problems, issues, or software bugs to your local

Bose representative. Please include the following information:

• Software version

• FreeSpace 4400 Error Log file

• Computer make, model, and configuration (hard drive storage

capacity, processor speed, and amount of installed RAM)

• Description of the problem – Can it be reproduced? If so, what

steps can be taken within the application to make the problem

manifest itself?

If possible, attach the FreeSpace 4400 Installer™ software diag-

nostic files. The FreeSpace 4400 Installer software creates three

important diagnostic files (output, error, and log) each time the

software runs. These files are distinct from the FreeSpace 4400

Error Log file which refers to the hardware errors and can be

accessed using the Service tab within the FreeSpace 4400

Installer™ software.

The name of each FreeSpace 4400 Installer diagnostic file

includes the date and time that FreeSpace 4400 Installer software

was run. For example:

FreeSpaceInstallerOutput-Oct 8, 2002 12_53_05 PM.txt

FreeSpaceInstallerErrors-Oct 8, 2002 12_53_05 PM.txt

FreeSpaceInstallerLog-Oct 8, 2002 12_53_05 PM.txt

These files are automatically written in the “temporary file” direc-

tory of your computer’s operating system. Use the standard Win-

dows “Search” of “Find” feature to look for files named

FreeSpaceInstallerOutput,

FreeSpaceInstallerErrors, and

FreeSpaceInstallerLog

on all local hard drives. This feature can be found in the Start

menu of Windows 98, NT, 2000, or XP. Once the search is com

plete, sort the listing by date to show the diagnostic files most

recently created by the FreeSpace 4400 Installer™ software.

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