Bose SoundTrue User's Guide download pdf (Page 9)

Using the headphones

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Troubleshooting

If you experience any trouble using your headphones, try the following

troubleshooting instructions. If you still need help, contact Bose Customer Service.

Problem What to do

No audio or audio in one earcup

only

• Make sure both ends of the audio cable

are rmly connected.

• Try another audio device.

Distorted bass • Make sure both ear cushions are rmly

secured.

Mis-shaped cushion • The high-density earcup foam will

regain its shape after a few minutes in a

neutral position.

Microphone is not picking up sound • Make sure that the headphone plug is

securely connected to the headphone

jack.

• Make sure the microphone is not being

blocked or covered.

The microphone is located on the back of

the Answer/End button. (You may notice

the small opening for the microphone.)

Phone not responding to button

presses

• Make sure that the headphone plug is

securely connected to the headphone

jack.

• For multi-press functions: Vary speed of

presses.

iPhone, iPod, or iPad not

responding to remote

• Full controls may not be available for

some iPhone, iPod, or iPad models.

Cleaning the headphones

The headphones do not require scheduled cleaning. Should cleaning be necessary,

simply wipe the outside surfaces with a soft cloth. Be sure the earcup ports are

kept clear, and that no moisture is allowed to get inside the earcup.

Replacement parts and accessories

Accessories or replacement parts can be ordered through Bose Customer Service

at http://global.Bose.com

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Bose SoundTrue User's Guide Page 9