Bose MIE2 Mobile User Manual download pdf (Page 6)

Troubleshooting

If you experience any trouble using your headset, try the following troubleshooting instructions. If you still need help, see the contact

information on the inside back cover for assistance

your area.

Problem What to do

No audio/intermittent

• Make sure that the headset plug is securely connected to the headphone/headset jack (not the line out jack).

•

Try

another audio device.

Sound

coming from

• Make sure you are using the correct mobile phone adapter and that it is securely connected.

only one earpiece

• Unplug the headset from the audio source, then plug back

making sure they are securely connected.

•

Try

another audio device.

Incoming call ring

• Make sure your phone

set

pass the ring tone through to the headset. Check your phone settings and

tone not heard

make adjustments

needed.

through headset

Note:

This

feature may not be available

all phones.

Excessive bass •

Turn

off any audio enhancement features

the audio source.

Low volume/poor

• Turn off any "sound checker" or other audio signal altering features on the audio source.

audio • Make sure ear tips and headset nozzles

are

clear

any debris or wax build-up.

• Make sure the volume level

the audio source

turned up.

Microphone

not

• Make sure you are using the correct mobile phone adapter and that it is securely connected.

picking-up sound • Make sure the microphone is not being blocked or covered.

The

microphone is located on the back

the Answer/End

button

(you may notice the small opening for the

microphone).

Phone notresponding • Make sure you are using the correct mobile phone adapter and that it

securely connected.

when Answer/End

Note: Some phones may require you

press and hold the Answer/End button for a few seconds

perform

button

pressed

functions.

Phone unexpectedly • Some phones will end a call if the headset

unplugged during a call.

ends call • Make sure that the headset plug is securely connected to the headphone/headset jack.

• Check phone signal strength to ensure network coverage.

Ear tips falling off • Make sure the ear tips are securely attached to the earpiece and nozzle hook.

Lost ear tip

• Visit owners.Bose.com for replacement tips.

Sound

muffled from

• Make sure ear tips and headset nozzles are clear of any debris or wax build-up.

earpiece

• Unplug the headset from the audio source, then plug back

making sure they are securely connected.

•

Try

another audio device.

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Bose MIE2 Mobile User Manual Page 6

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