Bose ControlSpace SP-24 User's Guide download pdf (Page 35)

English Installation and Operating Guide Page 35

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Problem Possible Solution

Buzz or hum noise • If there are multiple high-power devices connected to the same AC circuit, disconnect

some of them or connect the SP-24 sound processor to a different circuit.

• Plug the power cord for the SP-24 sound processor as close as possible to the source and

output device (ampliﬁer or powered loudspeaker).

• Use balanced cables and connections.

• Physically separate audio cables from the power cables.

• Try a different audio source.

• Replace the cables connecting the source (i.e., the mixer and signal processors), amp, and

speakers to the SP-24 sound processor.

• Use a line tester to verify that the power outlets and power extensions (if used) are properly

grounded.

• Use an inline XLR ground lift on the affected channels.

USB device not recognized • Ensure your computer meets the minimum requirements.

• Use the supplied USB cable.

• Remove any USB extension cables or USB hubs between the PC and the SP-24 sound

processor.

• Undock PC from docking station – use USB connection directly to PC.

• Reinstall the SP-24 Editor software.

• Unplug any other USB-based devices.

• Disconnect and reconnect the USB cable at both ends.

• Try another USB connector on the computer.

• Disconnect the USB cable, power cycle both the SP-24 sound processor and PC.

Reconnect cable and turn on devices.

Front panel control offers limited

programmability

• Use the SP-24 Editor software to make full-featured adjustments. Store this custom

conﬁguration to the SP-24 sound processor as a Custom Scene.

Settings not retained • Be sure to press the SELECT/LOAD button on the desired Preset, Custom Scene, or

Utility Menu parameter to save the selection.

Pop is heard when powering on • Power on the external ampliﬁer/powered loudspeaker after powering on the source device

and the SP-24 sound processor.

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Bose ControlSpace SP-24 User's Guide Page 35