Bose Solo 15 Series II User Manual download pdf (Page 18)

18 - English

Care and MaintenanceCare and Maintenance

Troubleshooting

Problem What to do

No power • Secure both ends of the power cord.

• Plug the power cord into a live AC (mains) outlet.

• Unplug the power cord for at least one minute and reconnect.

No audio • Unmute the system.

• Increase the volume.

• Plug the audio cable into a connector on your TV labelled Audio Output or Audio OUT, not Audio Input or Audio IN.

• Use only one audio cable.

• Secure all cable connections and ensure they are correct.

• Select the correct TV input.

• Enable your TV’s audio output and select the correct setting, such as such as Stereo or 5.1 Channel Audio. Refer to

your TV’s owner’s guide for more information.

• Use alternate setup (see page 15).

• If connecting to two sources:

– Power off the other source.

– Ensure that you are not using an optical cable and coaxial cable.

• If the system is connected to a TV output labelled VARIABLE (VAR), power off your TV speakers, set your TV volume to

75 percent of maximum and unmute your TV.

• If connecting through a TV headphones output, increase your TV volume to the maximum limit.

• Unplug the power cord for at least one minute and reconnect.

Cannot play

Bluetooth

audio

• On the system:

– Pair a device (see page 13).

– Clear the system’s pairing list (see page 13).

– Try pairing a different device.

• On your Bluetooth device:

– Turn off and on the Bluetooth feature.

– Remove the system from the Bluetooth

menu. Pair again.

– Use a different music source.

– Check your Bluetooth device for compatibility. Refer to your Bluetooth device’s owner’s guide.

• Increase the volume on the system, your mobile device and music source.

• Ensure you are using the correct device.

• If multiple Bluetooth devices are connected, pause your streaming device ﬁrst.

• Disconnect other Bluetooth devices when not in use.

• See “No audio” or “Distorted Audio”.

Distorted audio

• Secure cable connections on the system and TV (or other connected sources).

• If the system is connected to a TV output labelled VARIABLE (VAR), reduce the TV volume.

• Use alternate setup (see page 15).

• Unplug the power cord for at least one minute and reconnect.

Remote control is inconsistent or

does not work

• Check the batteries to see if they are installed properly or if they need to be replaced (see page 19).

• Point the remote control directly at the system.

• Check that the status indicator ﬂashes when you press the remote volume or mute button.

• Unplug the power cord for at least one minute and reconnect.

Sound is coming from the TV

• Turn off your TV speakers (see page 8).

• Mute or decrease the volume your TV.

Status indicator is red

• System error: Call Bose Customer Service. Refer to the contact sheet in the carton.

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Bose Solo 15 Series II User Manual Page 18

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