Bose SoundDock AM316536 User Manual download pdf (Page 9)

English

Troubleshooting

If you experience difficulty with your Bluetooth

dock, use the following

table to try and solve the problem. If the problem still persists, see “Con-

tacting customer service” on page 11.

Problem What to do

Can not

connect

my phone

to the

dock

• Make sure your SoundDock

10 is connected to AC power.

• Make sure the Bluetooth dock is in discoverable mode (Bluetooth

light is flashing). If not, press and hold the Bluetooth button on the

dock until the Bluetooth light starts flashing.

• Make sure the Bluetooth feature is turned on in your phone. For

details, refer to the owner’s guide for your phone.

• Move your phone closer to the SoundDock 10.

• Go to http://owners.bose.com on the Internet and find information on

updating your SoundDock 10.

No sound • Make sure the SoundDock 10 and your phone are turned on.

• Make sure you have a Bluetooth connection (Bluetooth light is on).

• Move your phone closer to the SoundDock 10.

• Turn up the phone volume as high as possible.

• Turn up the SoundDock 10 volume.

Sound is

dropping

out or

breaking

• Move your phone or SoundDock 10 away from any device that gen-

erates electromagnetic radiation, such another Bluetooth device, a

microwave oven, or a wireless computer network router.

• Remove any physical obstruction lying between your phone and the

SoundDock 10 system.

• Reposition your phone and or the SoundDock 10 system.

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Bose SoundDock AM316536 User Manual Page 9