Bose Soundlink AM323699 Technical Information download pdf (Page 17)

English - 17

Maintenance and Care

Problem What to do

The speaker

indicates a

connection,

but is not

playing music

• Ensure the device you want to hear is connected to the speaker and playing audio.

• Ensure the speaker is not muted and the speaker volume is turned up.

• Turn up the volume on your device.

• Your Bluetooth

device may be out of range. Try moving it closer to the speaker.

• Move your device away from any device that generates electromagnetic

interference, such as another Bluetooth device, cordless phone,microwave

oven, or wireless router.

• If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth

functionality and reconnect the device you want to hear.

• Refer to the owner’s guide, help system, or technical support for your Bluetooth

device to learn how it pairs with other Bluetooth devices.

• Turn the speaker off and back on.

• Reset the speaker. Press and hold Mute on the speaker for ten seconds until all

status indicators briey illuminate and the speaker turns off. Turn the speaker on

again, and connect your device.

Poor sound

quality from

a Bluetooth

device

Connect your Bluetooth device to the speaker using the AUX connection. If sound

quality improves using the AUX connection, try these solutions:

• Your Bluetooth device may be out of range. Try moving it closer to the speaker.

• Move your device away from any device that generates electromagnetic

interference, such as another Bluetooth device, cordless phone,microwave

oven, or wireless router.

• Reduce the number of applications running on your device. Running multiple

applications can reduce the amount of internal resources available to transmit

audio. Closing non-essential applications may improve audio quality.

• Try turning off Wi-Fi

on your device to improve audio quality.

• Try clearing your device from the speaker by disabling Bluetooth on your device.

Pair your device and the speaker again.

• If your device is in your pocket, try placing it in open air, without your body between

the device and the speaker.

• Turn the speaker off and back on.

• Reset the speaker. Press and hold Mute on the speaker for ten seconds until all

status indicators briey illuminate and the speaker turns off. Turn the speaker on

again, and pair and connect your device.

• Check for updated software for your Bluetooth device, or go to owners.Bose.com

for updates to the SoundLink

Bluetooth

speaker III.

No audio or

poor sound

quality from

an AUX

device

• Ensure your connected device is on and playing audio.

• Ensure the 3.5 mm plug of the stereo cable is fully inserted into the speaker and

the other end into the AUX device.

• Press AUX on the speaker and ensure the AUX status indicator is on.

• Ensure the speaker is not muted and the speaker volume is up.

• If there is no sound, increase the volume level on the AUX device.

• If sound quality is poor, reduce the volume level on the AUX device.

• Try using a different AUX cable.

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Bose Soundlink AM323699 Technical Information Page 17

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