Bose SoundTrue in-ear User's Guide download pdf (Page 11)

Using the headphones

English - 11

Troubleshooting

If you experience any trouble using your headphones, try the following

troubleshooting instructions.

Problem What to do

No audio/intermittent • Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another audio device.

Excessive bass • Turn off any audio enhancement features on

the audio source.

Microphone is not picking up

sound

• Make sure you are using a compatible

device. Refer to the list of compatible

devices on page 6.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Make sure the microphone opening on

the back of the Answer/End button is not

blocked.

• Try another phone call.

• Try another compatible device.

Phone not responding to remote

(button) presses

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• For multi-press functions: Vary speed

of presses.

Device not responding to

remote

• Full controls may not be available for some

models.

• Try another compatible device.

Ear tips falling off • Securely attach the ear tips to the earpiece

and nozzle hook.

Lost ear tip • Contact Bose

for replacement tips.

Sound is mufﬂed from earpiece • Clear any debris or wax build-up from the

ear tips and headphones nozzles.

• Make sure the headphone cable is securely

connected to the 3.5 mm headphone

connector on the device.

• Try another compatible device.

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Bose SoundTrue in-ear User's Guide Page 11

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