Bose SoundDock Original Digital System Operations Instructions download pdf (Page 10)

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REFERENCE

Troubleshooting

Problem What to do

Your iPod/iPhone does not dock

properly

• Make sure the dock insert is the proper fit for your iPod/iPhone model (refer to “Selecting

the correct insert” on page 5).

• Remove your iPod/iPhone from the dock and check for obstructions

on the connectors in

the dock and on your iPod/iPhone. Then reseat it in the dock.

No sound • Make sure the system is plugged in, your iPod/iPhone is turned on, and a music track is

sel

ected and playing.

• Press the Play/Pause button on the remote control.

• Increase the volume setting fo

r the system.

• Remove your iPod/iPhone from the dock, wait briefly, then reseat it. You may need to do

this a few times.

• Make sure your iPod/iPhone is running compatible software (refer to “To check for iPod/

iPhone compatibility” on page 6).

No sound and your iPod/iPhone

is not charging

• Make sure the power cable is securely plugged into a functioning wall outlet and the

symbol on the small connector is matched to the one on the back of the SoundDock

system. Refer to Figure 4 on page 6.

• Make sure your iPod/iPhone is firmly seated in the dock.

No sound after quickly undocking or

docking your iPod/iPhone

• Remove your iPod/iPhone from the dock, wait 5

seconds, and retu

rn it to the dock.

• Unplug the power cable for 1 minute, then plug it ba

ck in. This resets the system.

Your iPod/iPhone does not respond

to the SoundDock

remote control

buttons shown:

• Remove your iPod/iPhonefrom the dock, wait briefly, then reseat it. You may need to do

this a few times.

• Try the remote from a different location. If it works there, strong lighting or other room con-

ditio

ns may be causing the problem.

• Make sure nothing blocks the infrared (IR) signal path from the r

emote to your SoundDock

system. Wipe off the small lens on the front end of the remote.

• Check the battery to make sure the + side is up as shown in Figure 6 on page 8.

• Replace the remote control battery.

• Make sure your iPod/iPhone is running compatible software (refer to “To check for iPod/

iPhone compatibility” on page 6).

Your SoundDock system does not

respond to its remote commands or

to the + and – volume buttons on

the front of the system

• Unplug the power cable for 1 minute, then plug it back in. This resets the system.

• Contact Bose

Customer Service about the problem.

01.SoundDock_ENG.fm Page 10 Wednesday, April 22, 2009 4:14 PM

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Bose SoundDock Original Digital System Operations Instructions Page 10

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