Bose CineMate 520 Technical Information Page 29

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  • TROUBLESHOOTING
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English - 29
Troubleshooting
Problem What to do
No power Secure the Acoustimass
®
module’s and console’s power cords.
Reconnect the Acoustimass module’s and console’s power cords firmly
into an AC (mains) outlet.
Use the remote control to power on the system.
Factory reset the system (see page 31).
No sound Unmute the system.
Increase the volume.
Plug the Acoustimass module and console into a live AC (mains) outlet.
Insert the HDMI cable into a connector on your TV labeled ARC or Audio
Return Channel. If your TV does not have an HDMI ARC connector, use a
secondary audio cable in addition to the HDMI cable (see page 15).
If using a secondary audio cable, insert the cable into a connector on your
TV labeled Output or OUT, not Input or IN.
Secure all cable connections on the speakers, TV and connected sources.
If your source is connected to your TV, select the correct TV input
(see page 24).
Disconnect headphones when not in use.
If connecting your source through the
connector, enable Audio in
using the System menu (see page 26).
If you are connecting headphones to the connector, enable
Headphones using the System menu (see page 26).
If you see the error message Cannot find Acoustimass, pair the
Acoustimass module with the console (see page 30).
Factory reset the system (see page 31).
Sound is
coming from
your TV
speakers
Insert the HDMI cable into a connector on your TV labeled ARC or
Audio Return Channel (if available).
Turn off your TV speakers (refer to your TV owner’s guide).
Decrease your TV volume to its lowest setting.
Remote
control is
inconsistent
or does not
work
Match the + and – symbols on the batteries with the + and – markings
inside the compartment (see page 17).
Replace the battery (see page 17).
Press the volume button on the remote control and see if the correct
source button flashes.
If using CEC:
- Point the remote control at the console.
- Program the remote to control your source (see page 23).
If you have programmed the remote to control your source:
- Point the remote control at the appropriate source.
- Ensure you have entered the correct code for your source’s brand.
- Program the remote with another code (see page 23).
Care and Maintenance
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