Bose OE Audio Technical Information download pdf (Page 13)

Operation

English - 13

Troubleshooting

Problem

What to do

Headphones do not

turn on

• Make sure

is in the on position.

• Charge the battery.

Headphones do not

connect with

mobile device

• On your mobile device, turn off Bluetooth

and turn it back on.

Then try pairing again.

• Delete Bose OE SoundLink from the Bluetooth list on your

mobile device. Then try pairing again.

• Move the mobile device closer to the headphones and away

from any interference or obstructions.

• Try pairing another mobile device.

• Visit owners.Bose.com/SoundLinkOE to see how-to videos

(US and Canada only).

• Clear the headphone memory: Slide

all the way up to the

symbol and hold for 10 seconds. Delete Bose OE SoundLink

from the Bluetooth list on your mobile device. Then try pairing

again.

No sound

• Make sure the headphone power is on and battery is charged.

• Make sure the volume is turned up on the headphones and on

your mobile device (or music app).

• Slide up and release

to hear the name of the currently

connected device.

• Try using a different music app.

• Try pairing another mobile device.

• If two mobile devices are actively connected, make sure the other

device has been paused ﬁrst.

• If two mobile devices are actively connected, make sure both

devices are within range of the headphones (30 ft. or 10 m).

Poor sound quality

• Move the mobile device closer to the headphones, and away

from any interference.

• Try pairing another mobile device.

No audio from a

device connected

by audio cable

• Make sure the connected device is on and playing.

• Make sure the 3.5 mm plug is fully inserted into the headphones

connector, and fully inserted into the source device.

• Make sure

is in the off position.

• Make sure the volume is turned up on the headphones and on

your mobile device (or music app).

• Try connecting another device.

Poor sound quality

from a device

connected by audio

cable

• Make sure the 3.5 mm plug is fully inserted into the headphones

connector, and fully inserted into the source device.

• Try connecting another device.

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Bose OE Audio Technical Information Page 13

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