Bose SoundTouch Stereo JC series II Wi-Fi music system Technical Information download pdf (Page 27)

Care and Maintenance

English - 27

Problem What to do

SoundTouch

™

controller response

to commands is

intermittent

• Replace the batteries.

• Move it a short distance and try again. In some buildings, you

may experience spots where the remote control will not operate

effectively.

• Make sure the cord that connects the power supply to the

Acoustimass

module (which contains the remote antenna) is

straightened and separated from other power cords.

• Try moving the Acoustimass

module a few feet to see if this pro-

vides a better response.

There is no sound • Make sure the Acoustimass

module is plugged into power, and

the wireless adapter is connected to the Bose

link connector.

• Make sure the speaker cable plugs are pushed all the way into the

Jewel Cube

connectors.

• Make sure you have selected a source.

• Increase the system volume.

• Press the SoundTouch

™

controller screen to unpause the system.

Neither speaker

plays

• Make sure the Acoustimass

module is connected to AC (mains)

power.

• Make sure the plug is inserted fully and the AC (mains) power

outlet is powered.

• Make sure content is selected via the SoundTouch

™

app.

• Disconnect the SoundTouch

™

wireless adapter cable from the

Acoustimass

module. Disconnect AC power from the

Acoustimass

module for three minutes. Reconnect the

SoundTouch

™

wireless adapter. Reconnect power to the

Acoustimass

module.

Only one speaker

plays

• Check wires connected to the speaker that does not play.

• Make sure the wires are in good condition and are ﬁrmly con-

nected at both ends.

One speaker still

does not play

• Disconnect the wires from the speaker and from the Acoustimass

module. Disconnect the other cable from its speaker, and con-

nect that end of the cable to the speaker that does not play. If the

speaker still does not play, the problem may be in the speaker. If

the speaker now plays, continue checking for the source of the

problem.

• Disconnect the same cable from the Acoustimass

module. Con-

nect it to the other output on the Acoustimass

module. If the

speaker plays, the problem may be in the original cable that was

connected to that speaker.

Right and left

stereo channels are

heard on the wrong

speakers

• Make sure the cable connected to the SPEAKER OUTPUTS L

at the ampliﬁer are connected to the speaker on the left in your

listening area.

• Make sure the cable connected to the SPEAKER OUTPUTS R

at the ampliﬁer are connected to the speaker on the right in your

listening area.

Interference • Make sure the speaker wires are ﬁrmly inserted in the back of the

speakers and on the Acoustimass

module connector panel.

• Make sure the SoundTouch

™

wireless adapter is away from metal

objects, other audio/video components, and direct heat sources.

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Bose SoundTouch Stereo JC series II Wi-Fi music system Technical Information Page 27

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