Bose SoundTouch Portable Series II Technical Information download pdf (Page 28)

28 - English

Care and Maintenance

Troubleshooting

For more troubleshooting information, refer to the in-app help.

Problem What to do

Cannot complete network setup • Connect the system to AC (mains) power.

• Select correct network name and enter password.

• Connect the device and SoundTouch

™

system to the

same Wi-Fi

network.

• Enable Wi-Fi on the device (mobile or computer) you

are using for setup .

• If network name does not appear or is hidden, select

Manually Connect to Another Network on the

CONNECT TO HOME WI-FI NETWORK screen.

• Close other open applications.

• If using a computer for setup, check ﬁrewall settings

to ensure that the SoundTouch

™

app and

SoundTouch

™

Music Server are allowed programs.

• Test your Internet connection by loading

www.SoundTouch.com

• Restart your mobile device, or computer, and router.

• Reboot your system.

• Uninstall the app, reset the system, and restart setup.

Cannot connect to network • If your network information has changed or to con-

nect your system to another network, refer to the

in-app help.

• Connect to the network using an Ethernet cable.

Intermittent or no audio • Move system away from possible interference

(microwaves, cordless phones, etc.).

• Stop other audio or video streaming applications.

• Move system or audio source closer to wireless router

or access point.

• Ensure system volume is not muted or too low.

• Unplug the power cord; reconnect after one minute.

AirPlay • Connect system and AirPlay device to the same

network.

• Select the system in the device’s AirPlay menu.

• Ensure AirPlay device is playing; increase its volume.

• Move AirPlay device away from possible interference

and closer to the wireless router or access point.

• Restart your mobile device, or computer, and router.

Note: Proximity of the AirPlay device to the system

is not important, only to the wireless router or

access point.

Bass is too heavy or low • Adjust the bass level of your system in the app. Refer

to the in-app help.

1 2 ... 23 24 25 26 27 28 29 30 31 32 33 34

Comments to this Manuals

No comments

Bose SoundTouch Portable Series II Technical Information Page 28

Comments to this Manuals

Related products and manuals for Digital audio streamers Bose SoundTouch Portable Series II