Bose SoundTouch 20 Technical Information download pdf (Page 23)

English - 23

Care and Maintenance

Adding a Wi-Fi

network

If your network information has changed, or to connect your system to another

network, you must add the new network information in the app and then connect

the system.

1. Launch the SoundTouch

™

app.

2. Click EXPLORE > SETTINGS > Systems.

3. Select the system.

4. Click CONNECT TO A WI-FI NETWORK.

5. Follow the instructions on your computer.

Troubleshooting

For more troubleshooting information, refer to the Help system in the

SoundTouch

™

app.

Problem What to do

Cannot complete network setup • Ensure network name and password are correct

• Ensure network service is available and system and

computer are on the same network

• Move system closer to wireless router or access point

• Stop other audio or video streaming applications

• Close app, disconnect all cables, and restart setup

process

Cannot connect to network • If your network information has changed or to

connect your system to another network, see

“Adding a Wi-Fi

network”

• Try connecting to the network using an Ethernet cable

Intermittent or no audio • Move system away from possible interference

(microwaves, cordless phones, etc.)

• Stop other audio or video streaming applications

• Ensure system is powered and connected to the

same network as the computer

• Move system or audio source closer to wireless router

or access point

• Ensure system volume is not muted or too low

• Unplug the power cord; reconnect after one minute

Cannot hear an AirPlay stream • Ensure system and AirPlay device are connected to

the same network

• Ensure AirPlay device is playing; increase its volume

• Ensure system is selected in the AirPlay menu of the

device

• Move AirPlay device away from possible interference

and closer to the wireless router or access point

Note: Proximity of the AirPlay device to the system is

not important, only to the wireless router or

access point

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Bose SoundTouch 20 Technical Information Page 23

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