Bose 62904 Technical Information download pdf (Page 15)

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Troubleshooting

Problem What to do

Cannot complete

network setup

• Plug the SoundTouch

™

wireless adapter into the Bose

link

connector and power on the system.

• Connect the system to AC (mains) power.

• Select correct network name and enter password.

• Connect the device and SoundTouch

™

system to the same

Wi-Fi

network.

• Place the wireless adapter within range of the router.

• Enable Wi-Fi on the device (mobile or computer) you are using

for setup .

• If network name does not appear or is hidden, select

Manually Connect to Another Network on the

CONNECT TO HOME WI-FI NETWORK screen.

• Close other open applications.

• If using a computer for setup, check ﬁrewall settings to ensure

that the SoundTouch

™

app and SoundTouch

™

Music Server are

allowed programs.

• Test your Internet connection by loading www.SoundTouch.com

• Restart your mobile device, or computer, and router.

• Reboot your system (refer to the Help system in the app).

• Uninstall the app, reset the system, and restart setup.

Cannot

connect to network

• If your network has changed or to connect your system to another

network, refer to the Help system in the app.

• Connect to the network using an Ethernet cable.

Interference Keep the SoundTouch

™

wireless adapter away from the

Acoustimass

module, console, metal objects, other audio/video

components, and direct heat sources.

Resetting the SoundTouch™ wireless adapter

Reset the SoundTouch

™

wireless adapter to clear all SoundTouch

™

source

information and network credentials from the system and return it to original

factory settings.

Note: This reset function erases your SoundTouch

™

Presets and saved

network credentials.

1. Power on your CineMate

120, 130, 220, or 520 system.

2. Unplug the Bose

link cable.

3. Press and hold the control button (8 - 10 seconds) while reconnecting

the cable.

Care and Maintenance

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Bose 62904 Technical Information Page 15

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